Privacy Policy

At Kaundle ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Chat Service, which operates across messaging platforms including Facebook Messenger, Instagram, and WhatsApp (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Business Account Information

When you register for our AI Chat Service, we collect:

• Business name, industry, and contact information
• Facebook, Instagram, and WhatsApp Business account details
• Owner or authorized user identity and contact details
• Business configuration preferences (brand, branch, keywords, bio)

1.2 Conversation & Messaging Data

Through our AI Chat Service, we process:

• Messages exchanged between your customers and the AI assistant
• Customer names, profile information, and phone numbers as provided by the messaging platform
• Conversation history and context for AI response accuracy
• Customer service case records, including issue categories and resolution summaries

1.3 Platform Integration Data

When you connect your social media accounts, we receive:

• Page access tokens and platform-specific identifiers
• Webhook event data from Meta platforms (Facebook, Instagram, WhatsApp)
• Message delivery and read receipt statuses
• Platform permissions granted to our application

1.4 Technical Information

• Device information (browser type, operating system)
• Log data (IP addresses, access timestamps, pages visited)
• Usage analytics and dashboard interaction data
• Cookies and similar technologies for session management

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 AI Chat Service Delivery

• Power AI-driven customer service conversations across Facebook Messenger, Instagram, and WhatsApp
• Provide contextual, accurate, and personalized responses to customer inquiries
• Manage customer service cases, including escalation to human agents when needed
• Deliver message templates and automated notifications via WhatsApp Business API
• Process webhook events to receive and respond to messages in real time

2.2 Service Improvement & Analytics

• Analyze conversation patterns to improve AI response quality
• Generate customer service reports and operational insights for your business
• Monitor service uptime, performance, and reliability
• Develop new features and enhance existing capabilities

3. Data Sharing & Third-Party Services

We share data with the following categories of third parties solely to operate the Services:

• Meta Platforms (Facebook, Instagram, WhatsApp): Messages and interaction data are transmitted through Meta's Graph API and Webhooks to enable conversation delivery.
• AI & Language Model Providers: Conversation content may be processed by AI service providers to generate responses. Data is transmitted securely and not used to train third-party models.
• Cloud Infrastructure: Data is stored and processed on secure cloud servers with industry-standard encryption.
• Analytics Tools: Aggregated, anonymized usage data may be used for service performance monitoring.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256).
• Access Controls: Role-based access restrictions with secure authentication for dashboard access.
• Token Security: Platform access tokens are stored encrypted and rotated according to platform best practices.
• Regular Audits: Ongoing security assessments and monitoring of our systems.
• Data Backup: Regular automated backups with disaster recovery procedures.
• Employee Training: All staff are trained on data protection and security best practices.

5. Data Retention

We retain your data only for as long as necessary to provide the Services or as required by law:

• Conversation history is retained to maintain AI context and service quality. You may request deletion at any time.
• Customer service case records are retained for up to 12 months after resolution for quality assurance.
• Business account information is retained for the duration of your subscription.
• Upon account termination, all associated data is permanently deleted within 30 days, unless a longer retention period is legally required.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access and Portability: Request access to your personal information and receive a copy in a portable format.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, including chat history and account data.
• Opt-Out: Opt out of marketing communications at any time.
• Data Processing Restriction: Request that we limit the processing of your data in certain circumstances.

To exercise these rights, please contact us at:

7. Children's Privacy

Our Services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete such information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: